Refund Policy

1. Refund Eligibility

ParentMed is committed to providing quality educational courses for parents, grandparents and other carers. We understand that sometimes circumstances change, and you may need to request a refund. Our refund policy outlines the eligibility criteria for refunds and the process to follow.

2. Eligible Refund Situations

You may be eligible for a refund under the following circumstances:

1. Cancellation within the Cooling-Off Period: If you decide to cancel your enrollment within the first 14 days after your purchase, you are entitled to a full refund, no questions asked. This is our “cooling-off period.”
2. Course Material Defects: If you encounter issues with the course materials that significantly hinder your ability to learn, and we are unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund.

3. Ineligible Refund Situations

Refunds will not be granted in the following situations:

1. Cancellation within One Week of the Course Starting: Cancellations made within one week of the course starting will not be eligible for a refund.
2. Failure to Attend or Complete the Course: We do not offer refunds based on your failure to attend or complete the course.

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact Support: Send an email to info@parentmed.co.uk with the subject line “Refund Request” and include the following information:
   – Your full name
   – The course name and purchase date
   – A brief explanation of why you are requesting a refund
2. Review and Response: We will review your refund request and respond to you within 5 working days.
3. Refund Processing: If your refund request is approved, we will process the refund within 10 working days. The refund will be issued to the original payment method used for the purchase.

5. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at info@parentmed.co.uk.

6. Policy Changes

ParentMed reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.

By enrolling in our courses, you acknowledge that you have read, understood, and agreed to the terms of this refund policy.